Service+ Academy

“ An Investment in Knowledge pays the best interest”

– Benjamin Franklin

We are pleased to introduce Service+ Academy, our dealer-led training facility that unites the experience and knowledge of our experts to bring you an unrivalled learning experience.  Our customer training packages allow you to optimise the efficiency of your machinery for better returns on your investment.

We use a number of approaches to training, including:

• Classroom sessions (at an outlet or local training facilities)
• Online tutorials – virtual classrooms
• One to one on-site training.
• One to one virtual terminal tutoring.

Tuckwell training initiatives

Product & Optimisation

It’s important to us that our customers achieve the most from the product they’ve purchased. We offer optimisation training with the driver or operator to enhance in-field competencies. Optimisation training can be held on-farm or within your local Tuckwell depot. We can offer bespoke training sessions or you can view all our scheduled training sessions here.

User Installation

With every product, we commit to delivering an end-user 1:1 training session to ensure that your operator(s) are competent with the maintenance, operation and safety features of your new machine.

Where required, we can offer you additional on-site user installation training, particularly useful where multiple staff are required to operate one piece of machinery or when vehicles change hands outside of the dealer network. Many customers have benefitted from this service finding it particularly useful to maintain staff competencies in their organisations.

We also offer remote support which links directly to your display via the machine’s telemetry system, allowing us to assist with the set-up and performance adjustments of your machine remotely. Common errors and issues are dealt with quickly, allowing you to focus on the task at hand.

Desktop Application and Software

Joining the John Deere or JCB family provides you with valuable access to market-leading software and operational platforms for your business. However, it can be difficult to know where to start! We offer on-site training on all of the desktop business tools available through our partners so that you can start taking full advantage of these benefits.

Some of our most popular options include:

• MyJohnDeere
• Operations Centre
• MyJobConnect
• JD Link Dashboard
• Gatekeeper
• JCB LiveLink

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